We stand behind the quality of our craftsmanship with a comprehensive warranty.
All our handbags come with a two-year warranty against manufacturing defects from the date of purchase.
Manufacturing defects in materials and workmanship
Hardware defects and failures
Stitching issues and seam separation
Lining tears or detachment
Zipper malfunctions
Normal wear and tear, damage from misuse, accidents, or improper care are not covered. The warranty does not cover discoloration from exposure to light or oils, scratches, or damage from unauthorized repairs.
Contact our customer service at hello@handbags.com with your order number and photos of the issue. We'll review your claim and provide repair, replacement, or refund as appropriate.